Methods Of Consumer Protection Act :
The important ways for consumer protection are :
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Imposition of self-regulation and discipline by the manufacturers and suppliers of goods and services for working in the interests of consumers |
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The role of government which can enact laws for the protection of consumers and make arrangements for their enforcement. |
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Voluntary organisation of consumers to form groups such as NGO, cooperative societies to safeguard the interests of consumers. |
Role of Consumer Organizations and NGOs :
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They organise campaigns on various consumer issues to create social awareness. |
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They organise training programmes for the consumers and make them conscious of their rights and modes of redressal of their grievances. |
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They bring out periodicals and other publications to enlighten the consumers about various consumer related developments. For instance, VOICE publishes a bimonthly magazine called “Consumer Voice” which covers a wide variety of subjects of importance for the consumers. |
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They provide free legal advice to their members on matters of consumer interest and help them to take up their grievances with the District Forum, State Commission and National Commission set up under the Consumer Protection Act. |
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They interact with businessmen and Chambers of Commerce and Industry for ensuring a better deal for consumers. |
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They launch Public Interest Litigation (PIL) on important consumer issues. Public
Interest Litigation means a legal action initiated in a court of law regarding a matter of general public interest such as ban on a product injurious to public health. |
Areas Where Consumer Gets To Awaress About His Rights :
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Airline Complaints |
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Competition Policy |
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Consumer Complaint |
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Food Safety |
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Mandatory Labelling |
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Online Complaint Management System |
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Product Recall |
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Unfair Competition |
Recommendations & Suggestions :
Consumer awareness should be created both in urban and rural areas by highlighting the rights of consumers by educating about the complaint, forum and redressal system. The study suggests following measures to spread consumer rights awareness for the protection of consumer interest:
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Consumer Right Awareness |
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Consumer Education |
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Role of Government |
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Enforcement Agencies |
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Enactment and Amended existing laws. |
The awareness where consumer need in day to day life :
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Consumer Rights :
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According To The Consumer Protection Act 1986, The Consumer Right Is Referred To As Right To Be Protected Against Marketing Of Goods And Services Which Are
Hazardous to Life And Property. Area Like Healthcare,Food Processing.This Right Is Spread Across The Domain Having A Serious Effect On The Health And Consumer Viz.Automobiles,Housing Domestic Appliances ,Travels Etc. When There Is Voilation Of Right Then There Occur Malpractice, It Is Estimated Every Year That Thousands Or Millions Of Citizens Of India Are Killed Or Seriously Injured By Immorals Practice
Of Doctors,Hospitals,Pharmacies And The Automobile Industry. The Government Of India Needs To Have World Class Products Testing Facilities To Test
Drugs,Foods,Cars Or Any Other Consumable Product That Can Prove To Be A Menace To Life. |
Right To Information
Right To Informed About The Quality,Quantity,Potency,Purity,Standard And Price Of Goods Or Services. In The Market Place India Consumer Get Information In Two
Ways Namely Adverting And A Word Of Mouth. The Indian Consumer Hardly Have Precise By And Complete Information For Assessing The True Value Safety,
Suitability, Relatability Of Any Product. Usually The Hidden Cost Can Be Found,Lack Of Suitability, Quality Problems And Safety Hazards Only After The Purchase Of The Product. There Is Another Right Claimed By Indian Government On Paper, This Right Must Ideally Make Sure That All Consumable Products Have Been Labelled In A Standard Manner Containing The Cost, Quantity, The Ingredients And Instructions Given To Use The Product Safely. It Is Unfortunate That Even The Medicines In The Country Do Not Follow A Standardized Labelling Convention.
There Should Be Establishment Of Unit Price Publishing Standards For ConsumerMarket Where Costs Are Revealed In Standard Units Like Per Kg Or Per Litre. |
Right To Choose
‘The Right To Be Assured, Wherever Possible, To Have Access To A Variety Of Goods And Services At Competitive Prices. The Natural Resources, Liquor Industry,
Telecommunications, Airlines Etc. All Are Being Controlled By A Mafia To Some Or The Other Extent. Since The Indian Consumers Come From A Socialistic,
Background, The Tolerating Of Monopolistic Market Is Found In Their Blood.
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